In simple terms, it refers to wireless broadband access through an LTE modem. The only thing “fixed” about it is that the modem must be plugged into a wall socket.
You can check if you fall within the coverage area by clicking here.
LTE is a global standard for wireless data communications, enabling faster wireless Internet access on mobile phones, tablets and other connected devices such as laptop computers.
LTE is capable of delivering speeds of up to 50Mbps, depending on network coverage, signal strength and factors such as positioning of the router, number of connections, as well as obstacles that may cause interference, such as walls, trees and neighbouring buildings.
LTE stands for Long-Term Evolution. It is an international standard for wireless data transfer.
Yes, provided you are within the coverage area and have access to a wall socket to power the router.
No. Unlike fibre and DSL to the home, there are absolutely zero setup costs, infrastructure or specialised technical expertise required to get you connected. All you need is your SIM card and router to get connected.
No. All of our awesome LTE packages can be purchased on a month-to-month basis, so there are no contractual obligations whatsoever.
Yes, you can use your LTE SIM card in a compatible LTE-enabled phone or tablet. However, you will only get access to the network within the specified coverage areas.
Your SIM card will be activated within 24-48 hours after delivery.
Yes, you can upgrade or downgrade your package; however, migration to your new package will only be effective from the first day of the following month. For example, if you apply for an upgrade on 27th June, it will only take effect on 1st July. Please note that an admin fee may apply.
No, all unused data that is allocated as part of your package will be forfeited at the end of the month.
Yes, you can purchase an additional data bundle at any time through the client portal. All add-on data bundles are valid for 30 days.
No, our services are hard-capped, which means no surprise bills. You cannot exceed your allocated data, but you can purchase add-on data bundles, which are valid for 30 days.
Yes. You will need to produce a copy of your ID and valid proof of residence upon delivery of your router and SIM card.
After cancellation of your month-to-month subscription, your inclusive monthly data, as well as any add-on data (if applicable), will remain valid until the end of the calendar month.
Yes. On deals with a bundled router, you will be debited for a once-off router cost of R999. On SIM-only deals, you will be debited for a once-off admin fee of R249.
On deals that include a bundled router, if you have chosen the pro rata billing option to gain immediate access to our wireless LTE services, you will be debited up front for the pro rata amount plus the once-off cost of R999 for the router prior to activation. The pro rata amount is calculated based on the number of days remaining within the month you signed up. Thereafter, you will be debited for your full monthly subscription prior to the beginning of the following month. If you did not choose the pro rata billing option, you will be debited up front for the once-off cost of the router. Thereafter, the first debit of your full monthly subscription fee will occur on the specified date prior to activation.
On SIM-only deals, you will be debited for the once-off admin fee of R249 prior to delivery and activation of your SIM. Your first subscription fee will be debited on the date chosen by you. If the date chosen by you has passed, we will attempt to collect your first subscription fee before the end of the month.